There is a specific process in place to request a reference from Otherhome.
Firstly, you are required to submit a ticket through our portal (https://support.otherhome.com.au) and indicate which property company we are expecting to receive a reference request from. This information is necessary as we receive a high volume of reference requests from tenants on a daily basis, not only from current tenants but also from previous tenants.
Secondly, we kindly request that tenants understand that we can only submit a maximum of two references per person or couple. This is to prevent our team from being inundated with reference requests throughout the day. Typically, we are requested to provide more than three references from other companies for a single tenant.
Thirdly, if you have already submitted a ticket, please be patient as our team processes requests in the order they are received. It is important to note that repeatedly requesting for the reference to be completed faster via phone call or messenger will not change the order in which your ticket is processed.
Furthermore, we would like to remind tenants that we do not take phone calls for reference checks as our phone lines must remain open for emergencies. Additionally, we may be out of the office due to open inspections, move-ins, and other new property-related tasks.
