These Terms of Service (“Terms”) are a legal agreement between you (lessee) and Otherhome (lessor) governing your use of the Otherhome Platforms, including websites, applications, and other offerings provided by Otherhome. “Otherhome,” “lessor,” “we,” “us,” or “our” refers to the entity you are contracting with. “Tenant,” “lessee,” “user,” or “you” refers to the entity we are contracting with.
Otherhome provides services for shared housing arrangements in Adelaide, including customer service, maintenance, and property management. Our platform allows landlords to rent out their properties through our website. To access our services, you must register an accurate and up-to-date account on our website.
1. User Obligations
1-1. It states that as a user of the Otherhome Platform, you agree to comply with all applicable laws and regulations, as well as the provided terms.
1-2. You are responsible for providing accurate and complete information during registration and when providing information about a rental property.
1-3. You must maintain the confidentiality of your account information and notify Otherhome immediately of any unauthorised use or breach of security.
2. General Rent Conditions
2-1. Rent Payment: Rent must be paid on time. Rent arrears of more than 2 weeks without prior discussion with our finance team will strictly result in termination of the contract, and the security bond will not be refunded.
2-2. Electricity Usage: The electricity usage will be split among the tenants and paid on a regular basis, depending on the contracts between Otherhome and the energy provider.
2-3. Extended Vacancy: If you need to vacate the room for longer than 28 days (4 weeks), you must notify us via support@yydpni9u.dreamwp.com or Otherhome Ticket page and pay the rent upfront before leaving. Otherhome reserves the right to terminate the lease if you fail to notify us.
2-4. Contact Details: Immediate notice or update is required when your contact details change. We do not take responsibility for any associated issues if you fail to provide updated information.
3. Termination of Lease
3-1. Early Termination: Early termination requires prior discussion. Rent must be paid until lease end date unless a new tenant is found. Otherhome helps find a new tenant and deducts $200 from the lessee’s bond for administration fees.
3-2. Written Termination Notice: A written notice must be given 14 days in advance to support@yydpni9u.dreamwp.com or the Otherhome Ticket page for both fixed-term and periodic-term leases.
3-3. Periodic Lease: Tenants must notify Otherhome at least two weeks in advance to extend or terminate the contract. Failure to update leads to automatic transfer to a periodic contract with a $10 per week fee. Rent increases by $10 per week for up to three months on a periodic contract, followed by a new fixed-term lease agreement. Review and understand these terms before signing the lease agreement.
3-4. Room Transfer: Contact your Property Manager to inquire about room or premises changes via support@yydpni9u.dreamwp.com or Otherhome Ticket page. A $200 administrative fee applies for personal transfers.
4. Cleaning
4-1. Weekly Cleaning: Tenants will be assigned weekly cleaning duties for common areas and must upload photos of the cleaned area on the Otherhome group chat.
4-2. Areas to Clean: Kitchen, common living areas, bathrooms (excluding ensuites), and individual rooms.
5. Tenant’s Responsibility
5-1. Immediate Lease Termination: Otherhome may terminate the lease immediately for issues such as racism, assault, violence, drugs, and unapproved pets/children.
5-2. Lease Termination: Otherhome may terminate the lease for issues like rent arrears, indoor smoking, failed cleaning, unapproved guests, and noise disturbances. Warning letters are sent as a final chance before lease termination.
- Rent Arrears and Violations: Warning letters for a week of rent arrears. Lease termination for 2+ weeks arrears.
- Smoking: Indoor smoking is not permitted.
- Failure to Clean: Consistent refusal or failure to clean may result in a warning, followed by lease termination and a cleaning fee of up to $150 if cleaning services are needed due to the house’s condition.
- Guest Invitation: Guests require permission and prior notification. They can stay for up to 3 hours, but sleepovers are not allowed.
- Noise and Disturbances: Quiet hours are from 10 pm to 7 am.
Note: Warning letters are intended to provide an opportunity for improvement before lease termination.
1. Otherhome Responsibility
1-1. Service Provision: Otherhome provides services as a rooming agency during business hours (weekdays, 9:30 AM to 5:30 PM, excluding weekends and public holidays).
Contact Information:
Finance: finance@yydpni9u.dreamwp.com
Property Management: support@yydpni9u.dreamwp.com
Maintenance: maintenance@yydpni9u.dreamwp.com
Tenant Portal: support.otherhome.com.au
Please refer to the original lease agreement for detailed terms and conditions. If you have any questions, feel free to ask.
1-2. Maintenance and Repairs: Otherhome promptly addresses maintenance and repair requests. Some issues may require landlord approval, resulting in longer response times. Efforts are made to expedite approvals and keep tenants informed.
1-2-1. Notice not required for entry into common areas during repairs or inspections. (Notice required for individual rooms.)
1-2-2. Emergency Contact: For life-threatening emergencies (fire, theft, flooding, etc.), contact us at +61 448 496 534. Non-emergency issues may not be addressed through this contact.
1-3. Compliance: Otherhome ensures compliance with applicable laws and regulations regarding the rental property and tenancy.
1-4. Security and Privacy: Tenant information is protected and handled in accordance with data protection laws.
1-5. Communication: Regular updates and notices are provided to tenants regarding property, lease, and other relevant information.
2. Installation of CCTV cameras
2-1. Privacy: CCTV cameras are installed for security purposes to prevent crime.
2-2. Coverage: Cameras are placed in public areas only, not in private spaces like bedrooms or bathrooms. See attached photos for locations.
2-3. Recording: Footage is stored for up to one week and then automatically deleted.
2-4. Access: Only authorized personnel can access recorded footage, provided to tenants with valid reasons (e.g., police investigation).
2-5. Maintenance: Otherhome maintenance team regularly inspects and maintains the CCTV cameras.
2-6. Legal Compliance: CCTV installation follows local laws. Otherhome is not liable for camera issues due to battery or machine malfunctions.
3. Otherhome Messenger
3-1. Instructions: Detailed instructions on app usage and its importance will be provided by the Property Management Team.
3-2. Account Creation: Otherhome Property Management Team creates an account for tenants using their provided email.
3-3. Download and Login: Tenants must download the Otherhome Messenger app and log in using the provided ID and password.
3-4. Group Chat: Tenants must join to the relevant house group chat based on their lease agreement (e.g., houseXX).
3-5. Communication: Important information, such as electricity bills and cleaning schedules, will be shared through the group chat. Failure to use the app may lead to tenant responsibility for consequences.
4. Marketing Use of Personal Information
Otherhome may use tenants’ personal information (name, email, phone) for marketing purposes. Tenant consent is assumed by providing this information. Otherhome protects privacy and complies with relevant laws.
5. Loss and Theft
5-1. Lost Keys: $150 fee for key replacement, including knob installation if needed.
5-2. Lost electronic fob: $150 fee for key copy and delivery.
5-3. Lockout Assistance: $100 attendance fee (10 am to 5 pm) for non-emergency lockouts, subject to availability. After hours, weekends, or holidays may require locksmith or tenant assistance.
5-4. Theft Prohibited: Stealing others’ property results in immediate lease termination and possible charges for missing items and damages.
6. Miscellaneous
6-1. Check-out Condition: Facilities should be in the same condition as during check-in.
6-2. Damages and Expenses: Shared expenses for faults, damages, malfunctions, or breakages, including shared facilities.
6-3. Room Damages: Tenants are responsible for damages to room features.
6-4. Cleaning Responsibility: Tenants must clean their room, en-suite bathroom (if applicable), storage, fridge, and furniture before check-out.
6-5. Check-Out Process:
▪️ Check-out time is 10 am on the last day of the tenancy.
1) Discard bedding, including the quilt and pillows given by Otherhome and send at least 8 room photos to support@yydpni9u.dreamwp.com. Additional cleaning may incur a fee of up to $150.
2) Deduct outstanding electricity bills from the bond.
3) Provide bank details for deposit refund on the last Tuesday of each month.
4) Leave key on desk and send us a photo. Unlock the room door to avoid fees ($150 key cutting and replacement door).
5) Clean fridge and pantry area and send us photos. If not, a $50 cleaning fee may apply.
- Otherhome may modify these Terms at any time. Your continued use of the platform implies acceptance of the revised Terms.
- These Terms, along with any additional applicable terms, constitute the entire agreement between you and Otherhome, superseding all prior communications.