Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (referred to as the “lessee”) and Otherhome (referred to as the “lessor”). These Terms govern your use of the Otherhome Platforms, which include websites, applications, and other offerings provided by Otherhome. In these Terms, “Otherhome,” “lessor,” “we,” “us,” or “our” refer to the entity you are contracting with, while “tenant,” “lessee,” “user,” or “you” refer to the entity we are contracting with.

Otherhome provides shared housing services in Adelaide, offering customer service, maintenance, and property management. Through our platform, landlords can rent out their properties. To access our services, you must register an accurate and up-to-date account on our website.

Tenant Terms

1. User Obligations

1-1. By using the Otherhome Platform, you agree to comply with all applicable laws, regulations, and the provided terms.

1-2. You are responsible for providing accurate and complete information during registration and when providing information about a rental property.

1-3. You must maintain the confidentiality of your account information and promptly notify Otherhome of any unauthorised use or security breaches.

2. General Rent Conditions

2-1. Rent Payment: Rent must be paid on time. Failure to pay rent arrears of more than 2 weeks without prior discussion with our finance team will result in contract termination, and the security bond will not be refunded.

2-2. Electricity Usage: Electricity usage will be shared among tenants and paid regularly based on the agreements between Otherhome and the energy provider.

2-3. Extended Vacancy: If you need to vacate the room for longer than 28 days (4 weeks), you must notify us via support@yydpni9u.dreamwp.com or Otherhome Ticket page and pay the rent upfront before leaving. Failure to notify us may result in lease termination.

2-4. Contact Details: Immediate notice or update is required when your contact details change. Failure to provide updated information may lead to associated issues for which we do not take responsibility.

3. Termination of Lease

3-1. Early Termination: Early termination requires prior discussion. Rent must be paid until the lease end date unless a new tenant is found. Otherhome assists in finding a new tenant and deducts a $200 administration fee from the lessee’s bond.

3-2. Written Termination Notice: Both fixed-term and periodic-term leases require a written notice of 14 days in advance, sent to support@yydpni9u.dreamwp.com or the Otherhome Ticket page.

3-3. Periodic Lease: Tenants must notify Otherhome at least two weeks in advance to extend or terminate the contract. Failure to update leads to automatic transfer to a periodic contract with a $10 per week fee. Rent increases by $10 per week for up to three months on a periodic contract, followed by a new fixed-term lease agreement. Review and understand these terms before signing the lease agreement.

3-4. Room Transfer: For room or premises changes, contact your Property Manager via support@yydpni9u.dreamwp.com or the Otherhome Ticket page. A $200 administrative fee applies for personal transfers.

4. Cleaning

4-1. Weekly Cleaning: Tenants will be assigned weekly cleaning duties for common areas and must upload photos of the cleaned area on the Otherhome group chat.

Areas to Clean: Kitchen, common living areas, bathrooms (excluding ensuites), and individual rooms.

5. Tenant’s Responsibility

5-1. Immediate Lease Termination: Otherhome may immediately terminate the lease for issues such as racism, assault, violence, drugs, and unapproved pets/children.

5-2. Lease Termination: Otherhome may terminate the lease for issues such as rent arrears, indoor smoking, failed cleaning, unapproved guests, and noise disturbances. Warning letters are sent as a final chance before lease termination.

• Rent Arrears and Violations: Warning letters for one week of rent arrears, lease termination for arrears exceeding two weeks.
• Smoking: Indoor smoking is strictly prohibited.
• Failure to Clean: Consistent refusal or failure to clean may result in a warning, followed by lease termination and a cleaning fee of up to $150 if professional cleaning services are required.
• Guest Invitation: Guests require permission and prior notification. They can stay for up to 3 hours, but overnight stays are not allowed.
• Noise and Disturbances: Quiet hours are observed from 10 pm to 7 am.

Note: Warning letters are intended to provide an opportunity for improvement before lease termination.

General Terms

1. Otherhome Responsibility

1-1. Service Provision: Otherhome operates as a rooming agency during business hours (weekdays, 9:30 AM to 5:30 PM, excluding weekends and public holidays).

Contact Information:

Finance: finance@yydpni9u.dreamwp.com

Property Management: support@yydpni9u.dreamwp.com

Maintenance: maintenance@yydpni9u.dreamwp.com

Tenant Portal: support.otherhome.com.au

1-2. Maintenance and Repairs: Otherhome promptly addresses maintenance and repair requests. Some issues may require landlord approval, which may result in longer response times. Efforts are made to expedite approvals and keep tenants informed.

1-2-1. Entry into common areas during repairs or inspections does not require prior notice. (Notice required for individual rooms.)

1-2-2. Emergency Contact: For life-threatening emergencies (fire, theft, flooding, etc.), contact us at +61 448 496 534. Non-emergency issues may not be addressed through this contact.

1-3. Compliance: Otherhome ensures compliance with applicable laws and regulations regarding the rental property and tenancy.

1-4. Security and Privacy: Tenant information is protected and handled in accordance with data protection laws.

1-5. Communication: Regular updates and notices are provided to tenants regarding the property, lease, and other relevant information.

2. Installation of CCTV cameras

2-1. Privacy: CCTV cameras are installed for security purposes to prevent crime.

2-2. Coverage: Cameras are placed in public areas only, not in private spaces such as bedrooms or bathrooms.

2-3. Recording: Footage is stored for up to one week and then automatically deleted.

2-4. Access: Recorded footage can only be accessed by authorized personnel and is provided to tenants with valid reasons, such as police investigations.

2-5. Maintenance: Otherhome maintenance team regularly inspects and maintains the CCTV cameras.

2-6. Legal Compliance: CCTV installation follows local laws. Otherhome is not liable for camera issues due to battery or machine malfunctions.

3. Otherhome Messenger

3-1. Instructions: Detailed instructions on app usage and its importance will be provided by the Property Management Team.

3-2. Account Creation: Otherhome Property Management Team creates an account for tenants using their provided email.

3-3. Download and Login: Tenants must download the Otherhome Messenger app and log in using the provided ID and password.

3-4. Group Chat: Tenants must join to the relevant house group chat based on their lease agreement (e.g., houseXX).

3-5. Communication: Important information, such as electricity bills and cleaning schedules, will be shared through the group chat. Failure to use the app may result in the tenant being held responsible for any consequences.

4. Marketing Use of Personal Information

Otherhome may use tenants’ personal information (name, email, phone) for marketing purposes. Tenant consent is assumed by providing this information. Otherhome protects privacy and complies with relevant laws.

5. Loss and Theft

5-1. Lost Keys: A $150 fee will be charged for key replacement, including knob installation if necessary.

5-2. Lost Electronic Fob: A $150 fee will be charged for key copy and delivery.

5-3. Lockout Assistance: For non-emergency lockouts between 10 am and 5 pm, a $100 attendance fee will apply, subject to availability. After hours, weekends, or holidays may require the assistance of a locksmith or tenant.

5-4. Theft Prohibited: Stealing others’ property will result in immediate lease termination and possible charges for missing items and damages.

6. Miscellaneous

6-1. Check-out Condition: Facilities should be left in the same condition as during check-in.

6-2. Damages and Expenses: Shared expenses for faults, damages, malfunctions, or breakages, including shared facilities.

6-3. Room Damages: Tenants are responsible for any damages to room features.

6-4. Cleaning Responsibility: Tenants must clean their room, en-suite bathroom (if applicable), storage, fridge, and furniture before check-out.

6-5. Check-Out Process:

▪️ Check-out time is 10 am on the last day of the tenancy.

1) Discard bedding, including the quilt and pillows provided by Otherhome and send at least 8 room photos to support@yydpni9u.dreamwp.com. Additional cleaning may incur a fee of up to $150.

2) Deduct outstanding electricity bills from the bond.

3) Provide bank details for deposit refund on the last Tuesday of each month.

4) Leave key on desk and send us a photo. Unlock the room door to avoid fees ($150 key cutting and replacement door).

5) Clean fridge and pantry area and send us photos. Failure to do so may result in a $50 cleaning fee.

🔲 Otherhome reserves the right to modify these Terms at any time. Your continued use of the platform implies acceptance of the revised Terms.

🔲 These Terms, along with any additional applicable terms, constitute the entire agreement between you and Otherhome, superseding all prior communications.

Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you (lessee) and Otherhome (lessor) governing your use of the Otherhome Platforms, including websites, applications, and other offerings provided by Otherhome. “Otherhome,” “lessor,” “we,” “us,” or “our” refers to the entity you are contracting with. “Tenant,” “lessee,” “user,” or “you” refers to the entity we are contracting with.

Otherhome provides services for shared housing arrangements in Adelaide, including customer service, maintenance, and property management. Our platform allows landlords to rent out their properties through our website. To access our services, you must register an accurate and up-to-date account on our website.

Tenant Terms

1. User Obligations

1-1. It states that as a user of the Otherhome Platform, you agree to comply with all applicable laws and regulations, as well as the provided terms.

1-2. You are responsible for providing accurate and complete information during registration and when providing information about a rental property.

1-3. You must maintain the confidentiality of your account information and notify Otherhome immediately of any unauthorised use or breach of security.

2. General Rent Conditions

2-1. Rent Payment: Rent must be paid on time. Rent arrears of more than 2 weeks without prior discussion with our finance team will strictly result in termination of the contract, and the security bond will not be refunded.

2-2. Electricity Usage: The electricity usage will be split among the tenants and paid on a regular basis, depending on the contracts between Otherhome and the energy provider.

2-3. Extended Vacancy: If you need to vacate the room for longer than 28 days (4 weeks), you must notify us via support@yydpni9u.dreamwp.com or Otherhome Ticket page and pay the rent upfront before leaving. Otherhome reserves the right to terminate the lease if you fail to notify us.

2-4. Contact Details: Immediate notice or update is required when your contact details change. We do not take responsibility for any associated issues if you fail to provide updated information.

3. Termination of Lease

3-1. Early Termination: Early termination requires prior discussion. Rent must be paid until lease end date unless a new tenant is found. Otherhome helps find a new tenant and deducts $200 from the lessee’s bond for administration fees.

3-2. Written Termination Notice: A written notice must be given 14 days in advance to support@yydpni9u.dreamwp.com or the Otherhome Ticket page for both fixed-term and periodic-term leases.

3-3. Periodic Lease: Tenants must notify Otherhome at least two weeks in advance to extend or terminate the contract. Failure to update leads to automatic transfer to a periodic contract with a $10 per week fee. Rent increases by $10 per week for up to three months on a periodic contract, followed by a new fixed-term lease agreement. Review and understand these terms before signing the lease agreement.

3-4. Room Transfer: Contact your Property Manager to inquire about room or premises changes via support@yydpni9u.dreamwp.com or Otherhome Ticket page. A $200 administrative fee applies for personal transfers.

4. Cleaning

4-1. Weekly Cleaning: Tenants will be assigned weekly cleaning duties for common areas and must upload photos of the cleaned area on the Otherhome group chat.

4-2. Areas to Clean: Kitchen, common living areas, bathrooms (excluding ensuites), and individual rooms.

5. Tenant’s Responsibility

5-1. Immediate Lease Termination: Otherhome may terminate the lease immediately for issues such as racism, assault, violence, drugs, and unapproved pets/children.

5-2. Lease Termination: Otherhome may terminate the lease for issues like rent arrears, indoor smoking, failed cleaning, unapproved guests, and noise disturbances. Warning letters are sent as a final chance before lease termination.

• Rent Arrears and Violations: Warning letters for a week of rent arrears. Lease termination for 2+ weeks arrears.
• Smoking: Indoor smoking is not permitted.
• Failure to Clean: Consistent refusal or failure to clean may result in a warning, followed by lease termination and a cleaning fee of up to $150 if cleaning services are needed due to the house’s condition.
• Guest Invitation: Guests require permission and prior notification. They can stay for up to 3 hours, but sleepovers are not allowed.
• Noise and Disturbances: Quiet hours are from 10 pm to 7 am.

Note: Warning letters are intended to provide an opportunity for improvement before lease termination.

General Terms

1. Otherhome Responsibility

1-1. Service Provision: Otherhome provides services as a rooming agency during business hours (weekdays, 9:30 AM to 5:30 PM, excluding weekends and public holidays).

Contact Information:

Finance: finance@yydpni9u.dreamwp.com

Property Management: support@yydpni9u.dreamwp.com

Maintenance: maintenance@yydpni9u.dreamwp.com

Tenant Portal: support.otherhome.com.au

Please refer to the original lease agreement for detailed terms and conditions. If you have any questions, feel free to ask.

1-2. Maintenance and Repairs: Otherhome promptly addresses maintenance and repair requests. Some issues may require landlord approval, resulting in longer response times. Efforts are made to expedite approvals and keep tenants informed.

1-2-1. Notice not required for entry into common areas during repairs or inspections. (Notice required for individual rooms.)

1-2-2. Emergency Contact: For life-threatening emergencies (fire, theft, flooding, etc.), contact us at +61 448 496 534. Non-emergency issues may not be addressed through this contact.

1-3. Compliance: Otherhome ensures compliance with applicable laws and regulations regarding the rental property and tenancy.

1-4. Security and Privacy: Tenant information is protected and handled in accordance with data protection laws.

1-5. Communication: Regular updates and notices are provided to tenants regarding property, lease, and other relevant information.

2. Installation of CCTV cameras

2-1. Privacy: CCTV cameras are installed for security purposes to prevent crime.

2-2. Coverage: Cameras are placed in public areas only, not in private spaces like bedrooms or bathrooms. See attached photos for locations.

2-3. Recording: Footage is stored for up to one week and then automatically deleted.

2-4. Access: Only authorized personnel can access recorded footage, provided to tenants with valid reasons (e.g., police investigation).

2-5. Maintenance: Otherhome maintenance team regularly inspects and maintains the CCTV cameras.

2-6. Legal Compliance: CCTV installation follows local laws. Otherhome is not liable for camera issues due to battery or machine malfunctions.

3. Otherhome Messenger

3-1. Instructions: Detailed instructions on app usage and its importance will be provided by the Property Management Team.

3-2. Account Creation: Otherhome Property Management Team creates an account for tenants using their provided email.

3-3. Download and Login: Tenants must download the Otherhome Messenger app and log in using the provided ID and password.

3-4. Group Chat: Tenants must join to the relevant house group chat based on their lease agreement (e.g., houseXX).

3-5. Communication: Important information, such as electricity bills and cleaning schedules, will be shared through the group chat. Failure to use the app may lead to tenant responsibility for consequences.

4. Marketing Use of Personal Information

Otherhome may use tenants’ personal information (name, email, phone) for marketing purposes. Tenant consent is assumed by providing this information. Otherhome protects privacy and complies with relevant laws.

5. Loss and Theft

5-1. Lost Keys: $150 fee for key replacement, including knob installation if needed.

5-2. Lost electronic fob: $150 fee for key copy and delivery.

5-3. Lockout Assistance: $100 attendance fee (10 am to 5 pm) for non-emergency lockouts, subject to availability. After hours, weekends, or holidays may require locksmith or tenant assistance.

5-4. Theft Prohibited: Stealing others’ property results in immediate lease termination and possible charges for missing items and damages.

6. Miscellaneous

6-1. Check-out Condition: Facilities should be in the same condition as during check-in.

6-2. Damages and Expenses: Shared expenses for faults, damages, malfunctions, or breakages, including shared facilities.

6-3. Room Damages: Tenants are responsible for damages to room features.

6-4. Cleaning Responsibility: Tenants must clean their room, en-suite bathroom (if applicable), storage, fridge, and furniture before check-out.

6-5. Check-Out Process:

▪️ Check-out time is 10 am on the last day of the tenancy.

1) Discard bedding, including the quilt and pillows given by Otherhome and send at least 8 room photos to support@yydpni9u.dreamwp.com. Additional cleaning may incur a fee of up to $150.

2) Deduct outstanding electricity bills from the bond.

3) Provide bank details for deposit refund on the last Tuesday of each month.

4) Leave key on desk and send us a photo. Unlock the room door to avoid fees ($150 key cutting and replacement door).

5) Clean fridge and pantry area and send us photos. If not, a $50 cleaning fee may apply.

7. Otherhome may modify these Terms at any time. Your continued use of the platform implies acceptance of the revised Terms.
8. These Terms, along with any additional applicable terms, constitute the entire agreement between you and Otherhome, superseding all prior communications.

Terms of Service

This Terms of Service (“Terms”) represents a legal binding agreement between you (lessee) and Otherhome (lessor), which govern your right to use the Otherhome Platforms such as websites, applications, and other offerings provided by Otherhome. When used in this Terms, “Otherhome,” “lessor,” “we,” “us,” or “our” refers to the entity set out in this Terms with whom you are contracting. When used in this Terms, “tenant,” “lessee,” “user,” or “you” refers to the entity set out in this Terms with whom we are contracting.

Otherhome, offers a range of services to tenants and landlords, is looking for shared housing arrangements in Adelaide. Our services include customer service, maintenance, and property management by providing a platform for landlords to rent out their properties via our website. To access our platform and services, you must register an account on our website and ensure that your account information is accurate and up to date.

These Terms of Service (“Terms”) are a legal agreement between you (lessee) and Otherhome (lessor) governing your use of the Otherhome Platforms, including websites, applications, and other offerings provided by Otherhome. “Otherhome,” “lessor,” “we,” “us,” or “our” refers to the entity you are contracting with. “Tenant,” “lessee,” “user,” or “you” refers to the entity we are contracting with.

Otherhome provides services for shared housing arrangements in Adelaide, including customer service, maintenance, and property management. Our platform allows landlords to rent out their properties through our website. To access our services, you must register an accurate and up-to-date account on our website.

Tenant Terms

1. User Obligations

1-1. It states that as a user of the Otherhome Platform, you agree to comply with all applicable laws and regulations, as well as the provided terms.

1-2. You are responsible for providing accurate and complete information during registration and when providing information about a rental property.

1-3. You must maintain the confidentiality of your account information and notify Otherhome immediately of any unauthorised use or breach of security.

2. General Rent Conditions

2-1. Rent Payment: Rent must be paid on time. Rent arrears of more than 2 weeks without prior discussion with our finance team will strictly result in termination of the contract, and the security bond will not be refunded.

2-2. Electricity Usage: The electricity usage will be split among the tenants and paid on a regular basis, depending on the contracts between Otherhome and the energy provider.

2-3. Extended Vacancy: If you need to vacate the room for longer than 28 days (4 weeks), you must notify us via support@yydpni9u.dreamwp.com or Otherhome Ticket page and pay the rent upfront before leaving. Otherhome reserves the right to terminate the lease if you fail to notify us.

2-4. Contact Details: Immediate notice or update is required when your contact details change. Otherhome does not take responsibility for any associated issues if you fail to provide updated information.

3. Termination of Lease

3-1. Early Termination: Early termination during the fixed-term contract must be discussed in advance. The lessee must pay rent until the lease end date unless a new tenant is found. Otherhome will assist in finding the next tenant and $200 of the associated administration fee including advertisement, open inspection and marketing will be deducted from the lessee’s bond.

3-2. Written Termination Notice: A written lease termination notice must be given 14 business days in advance and sent to support@yydpni9u.dreamwp.com or the Otherhome Ticket page. This applies to both fixed-term and periodic-term leases.

3-3. Periodic Lease: Tenants must notify Otherhome, with a minimum of two-weeks notice, whether they intend to extend or terminate the contract by the end of the fixed contract period. Failure to provide an update will result in automatic transfer to a periodic contract with an additional fee of $10 per week. On a periodic contract, tenants must give a two-week notice to terminate, and failure to do so will result in termination without bond refund.

If tenants choose to convert to a periodic contract, the rent will increase by $10 per week for a maximum of three months, after which a new fixed-term lease agreement must be signed. It is important to thoroughly review and understand these terms before signing the lease agreement.

4. Tenant’s Responsibility

4-1. Lease Termination: Otherhome may terminate your lease in case of issues such as racism, sexual assault and harassment, violence including verbal abuse, drugs, indoor smoking, pets without permission, and unauthorised children.

4-2. Parties: Parties are not allowed without permission from all other share mates. Prior notification using the Otherhome Chat Application is required. Invitees can stay for a maximum of 3 hours, but sleepovers are not allowed.

4-3. Noise and Disturbances: Tenants must not make any noises or disturbances between 10 pm and 7 am the next day.

4-4. Strike Policy: There is a strike policy before lease termination. The property management team will send an official warning letter to the tenant.

4-5. Rent Arrears and Violations: Rent arrears of a week will be receive a warning with the official letter. And more than 2 weeks without prior discussion, racism or any type of violence, and other mentioned issues can result in lease termination.

5. Cleaning

5-1. Weekly Cleaning Roster: Each tenant will be rostered for designated weekly cleaning of common areas. After cleaning, the tenant must upload photos of the cleaned area on the Otherhome group chat.

5-2. Cleaning Areas: Kitchen, common living areas, bathrooms (excluding those using ensuites), and individual rooms.

5-3. Failure to Clean: If tenants refuse or fail to clean on their assigned turn, Otherhome may give a strike and charge up to $150 for cleaning services if they need to hire or provide cleaning due to the condition of the house.

General Terms

1. Otherhome Responsibility

1-1. Service Provision: Otherhome is responsible for providing services as a rooming agency during business hours (weekdays from 9:30 AM to 5:30 PM, excluding weekends and public holidays).

Contact Information: Email addresses for different departments are provided for specific inquiries:

Finance: finance@yydpni9u.dreamwp.com

Property Management: support@yydpni9u.dreamwp.com

Maintenance: maintenance@yydpni9u.dreamwp.com

Tenant Portal: support.otherhome.com.au

It’s important to review the original lease agreement for complete and accurate terms and conditions. If you have any specific questions or concerns about these terms, feel free to ask.

1-2. Maintenance and Repairs: Otherhome is responsible for promptly addressing maintenance and repair requests related to the rental property. However, please note that some maintenance issues may require approval from the landlord and scheduling of service, which may result in longer response times. Otherhome will make reasonable efforts to expedite the approval process and schedule repairs as quickly as possible, keeping tenants informed of the progress.

1-2-1. Otherhome maintenance team is not obligated to provide a notice for entry into common areas when visiting for repairs or inspections. (Notice is required for entry into individual rooms.)

1-2-2. Emergency Contact Information: In the event of emergencies such as fire, theft, flooding, or any other life-threatening issues, please contact us immediately at +61 448 496 534. Please note that only issues classified as emergencies will be addressed through this contact number. Any other issues that are not explicitly defined as an ’emergency’ within the lease agreement may be refused and not attended to.

1-3. Compliance with Laws and Regulations: Otherhome will ensure compliance with all applicable laws and regulations related to the rental property and tenancy. This includes adherence to local housing regulations, safety standards, and any other legal requirements that may apply.

1-4. Security and Privacy: Otherhome will take reasonable measures to protect the security and privacy of tenant information and ensure that any personal data is handled in accordance with applicable data protection laws.

1-5. Communication and Updates: Otherhome will provide regular updates and communication to tenants regarding any changes, important notices, or updates related to the rental property, lease agreement, or any other relevant information.

2. Installation of CCTV cameras

2-1. Privacy: CCTV cameras are installed solely for security purposes and to prevent crime.

2-2. Areas Covered: The cameras are installed only in public areas, and tenants are not allowed to change their position. In addition, cameras are not installed in private areas such as bedrooms or bathrooms. Please refer to the attached photos for exact locations.

2-3. Recording: All footage is stored for a maximum of one week and is automatically deleted thereafter.

2-4. Access: Only Otherhome personnel can access recorded footage, and it is provided to tenants only if there is a valid reason (e.g., police investigation).

2-5. Maintenance: All CCTV cameras are regularly inspected and maintained by Otherhome’s maintenance team.

2-6. Legal compliance: The installation of CCTV cameras complies with local laws and regulations, and Otherhome is not responsible for camera issues caused by battery problems or machine malfunctions.

3. Otherhome Messenger

3-1. Download and Login: Tenants are required to download the Otherhome Chat Application from either the App Store or Google Play store. They must log in using the provided ID and password issued by the Property Management Team.

3-2. Communication and Information: The Property Management Team will disseminate important information, such as electricity bills, cleaning schedules, and other updates, via the group chat on the application. Failure to utilize the chat application will result in the tenant assuming full responsibility for any negative consequences that may arise.

3-3. Account Creation: Upon signing the lease agreement, the Property Management Team will create an account for the tenant using the provided email address.

3-4. Group Chat Inclusion: The tenant’s new account will automatically be added to the relevant house group chat.

3-5. Instructions and Rationale: The Property Management Team will provide detailed instructions to tenants on how to use the chat application and explain the reasons for its use by all tenants.

4. Marketing Use of Personal Information

Otherhome reserves the right to utilize the personal information provided by tenants, including their name, email address, and phone number, for marketing purposes. By providing this information, tenants acknowledge and consent to its potential use for marketing and promotional activities. Otherhome ensures that tenant privacy is protected and handles personal information in compliance with applicable laws and regulations.

5. Loss and Theft

5-1. The loss of keys incurs a fee of $150 including the installation of a new knob if applicable. The loss of the apartment electronic fob incurs a fee of $150 for a key copy and delivery service.

5-2. In case you lock yourself out, an attendance fee is incurred ($100 – between 10 am and 5 pm). This service is not considered as ’emergency’ and is subject to our availability. If we are not available to attend (after business hours, weekends, public holidays, no spare key in the office), you need to arrange a locksmith or ask other tenants to come into the property.

5-3. Stealing others’ properties (i.e., dishwashing liquid, personal belongings, foods) is strictly prohibited. If involved, your tenancy will be terminated immediately, and we might charge you about the missing item and damage.

6. Miscellaneous

6-1. All facilities provided during check-in must meet the same condition at the time of check-out.

6-2. If any faults, damages, malfunctions, or breakages including shared facilities (e.g., provided cookware, provided furniture in the room) are discovered by Otherhome without any prior discussion, the expenses incurred to cover the damage will be shared by the tenants.

6-3. Tenants are responsible for any damages to features within each room (e.g., furniture, appliances, equipment, etc.)

6-4. Tenant must clean their room, common storage, en-suite bathroom (if applicable), fridge storage used, cupboard, and room furniture by check-out.

6-5. Check out process:

▪️ Check-out time is 10 am on the last day of the tenancy.

1) Please make sure to discard all bedding, including the quilt and pillows from Otherhome. You can bring them with you if you want. Once you’ve cleaned your room, please send us at least 8 photos from different angles via email. This will help us make sure everything is in tip-top shape for the next tenant. If we need to do additional cleaning, a fee of up to $150 may be deducted from your deposit. support@yydpni9u.dreamwp.com

2) If you have any outstanding electricity bills, we’ll deduct them from your bond. Let us know if you’d like to use the previous billing period or wait for the new bill for greater accuracy.

3) To ensure a smooth deposit refund process, please leave us your bank details. We’ll process the refund on the last Tuesday of each month.

4) Don’t forget to leave your key on the desk in your room and send us a quick photo. If you don’t, we’ll need to deduct a $150 key cutting fee. Also, when you leave your room, please make sure to leave the door unlocked. We don’t have a spare key, so if you lock it, we’ll need to charge you $150 for a replacement door and new key.

5) Finally, please give the fridge and pantry area a good cleaning before sending us a photo. This will help us keep everything for the next tenant. If we need to clean it ourselves, a $50 fee may be issued.

6-6. Tenant must provide Otherhome the exact move-out date at least 2 weeks before the end date of fixed term contract. If not, the contract will be changed to a Periodic contract automatically, which increases your rent by $10 per week, and continues for 3 months. After 3 months, the tenant must sign on the new lease agreement for the fixed term again.

6-7. Room transfer for any reason is allowed without breaking the lease. An administrative charge of $150 will be applied.

7. Changes to these Terms: Otherhome reserves the right to modify these Terms at any time, with or without notice. Your continued use of the Otherhome Platform following any such modifications constitutes your acceptance of the revised Terms.

8. These Terms, together with any additional terms and conditions that may apply to specific services provided by Otherhome, constitute the entire agreement between you and Otherhome and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Otherhome.