1. Before heading to the inspection, please ensure that you:
– Are dressed in the Otherhome uniform and have tidy shoes.
– Bring the company phone with you.
– Check that you have the key to the property from the PM key box.
❌Specifically for H39, please locate the original key from the original key box as it is required to open the main door.
2. Arrive at the property at least before 10 minutes.
3. Once you arrive, please retrieve the “Open Inspection” sign from the car trunk and place it near the entrance of the house. This will help prospective tenants easily identify the property and know that it is available for inspection.
4. Before allowing people to enter, the agent should film a video of the room, common area, and toilet. The video should be sent to the PM group chat for reference. Additionally, the agent should ensure that the lights are turned on in the room and common area. If necessary, they can open the windows for fresh air.
5. During the property inspection, your role is to welcome visitors and provide a professional tour. Please familiarize yourself with the following information beforehand:
– If it’s a shared bathroom, kindly inform visitors how many tenants share the toilet.
– Provide the number of tenants currently residing in the property.
– Clearly state the weekly rent amount.
– Highlight the positive aspects of the property.
– Be prepared to answer any specific questions about the property.
– The way how to apply for the room.
Please ensure you have these details memorized to effectively assist visitors during the inspection.
6. If people ask how they can apply for the room, simply inform them that we will send an email containing a video that explains the application process. They just need to apply to that email with their required information.
7. After the inspection, it is important to take certain steps before leaving the property. These include:
– Turn off all lights: Ensure that all lights in the property are switched off before leaving.
– Close the windows: Check that all windows are closed properly to prevent any potential issues such as rain, pests, or security concerns.
– Lock the main door: Ensure that the main door of the property is securely locked. This helps maintain the safety and security of the premises.
– Retrieve the open inspection sign: Remove the open inspection sign from the property and safely store it back in the car trunk.
8. Option 1: If you return to the office:
– Access Tast Scheduler and find the default message template titled “☆ Default Message New_PM_Feb 2023” in the [PROPERTY MANAGER] folder.
– Send an email to all the applicants listed in Tast Scheduler.
– Include the videos showcasing the property and provide clear instructions on how to apply for the room.
Option 2: If you are unable to return to the office:
– Compile all the videos and information gathered during the inspection.
– Provide these materials to the agent in the office.
By following these steps, you ensure that the applicants receive the necessary information and videos to proceed with their applications.
