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Otherhome FAQ

23
  • General Enquiry
    • Do I need to follow a certain procedure to obtain a reference check from Otherhome?
    • When will I know the results of my application?
    • Can I sign the contract first before paying the deposit?
    • Can I move in with my pet?
    • Are there share houses where only a specific gender lives?
    • Can we know when other available rooms will be available?
    • Approximately how much does the electricity bill cost?
    • I have an urgent personal matter and need to move out tomorrow. What is the process, and what penalties are there?
    • Can’t I just inform Finance/Maintenance of the issue via messenger and have it resolved?
    • What happens if I can’t clean on my designated day?
    • My sharemate in the house makes loud noises every night. What should I do?
    • Do I need to let Otherhome know if I want to invite a friend?
    • What kind of issue is considered as “URGENT”?
  • Finance Enquiry
    • When can I get my bond back if I moved out today?
    • If I paid two weeks’ rent and moved out in the middle, what happens to the remaining rent?
    • How will tenants be notified when the electricity bill statement comes out?
    • Can I receive a deduction if I leave my house vacant for a long time due to travel or business trips?
  • IT Enquiry
    • Otherhome Chatting App.
    • I don’t know how to find my house group chat.
  • Maintenance Enquiry
    • My internet is slow or internet connection is not working well.
    • I need weeding(pest control) at my house.
    • What should I do if furniture or appliances in my house are broken?
    • What kind of issue is considered as “URGENT”?
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