At Otherhome, our teams don’t work in the same time and space. The maintenance team, in particular, spends more time outside the office for their scheduled work. Therefore, tenants must submit tickets through our tenant portal and contact the maintenance team directly. The CS team can guide you on how to submit a ticket but cannot resolve maintenance and finance issues.
Depending on the situation, the maintenance team may schedule a visit to the house to fix the issue or arrange for a service provider to do so.
Please note that the Property Management team, CS team, Sales team, and Maintenance team cannot access the bank account or any other transaction records. Therefore, all finance inquiries also need to be submitted through the tenant portal.
https://support.otherhome.com.au/
