This Terms of Service (“Terms”) represents a legal binding agreement between you (lessee) and Otherhome (lessor), which govern your right to use the Otherhome Platforms such as websites, applications, and other offerings provided by Otherhome. When used in this Terms, “Otherhome,” “lessor,” “we,” “us,” or “our” refers to the entity set out in this Terms with whom you are contracting. When used in this Terms, “tenant,” “lessee,” “user,” or “you” refers to the entity set out in this Terms with whom we are contracting.
Otherhome, offers a range of services to tenants and landlords, is looking for shared housing arrangements in Adelaide. Our services include customer service, maintenance, and property management by providing a platform for landlords to rent out their properties via our website. To access our platform and services, you must register an account on our website and ensure that your account information is accurate and up to date.
These Terms of Service (“Terms”) are a legal agreement between you (lessee) and Otherhome (lessor) governing your use of the Otherhome Platforms, including websites, applications, and other offerings provided by Otherhome. “Otherhome,” “lessor,” “we,” “us,” or “our” refers to the entity you are contracting with. “Tenant,” “lessee,” “user,” or “you” refers to the entity we are contracting with.
Otherhome provides services for shared housing arrangements in Adelaide, including customer service, maintenance, and property management. Our platform allows landlords to rent out their properties through our website. To access our services, you must register an accurate and up-to-date account on our website.
1. User Obligations
1-1. It states that as a user of the Otherhome Platform, you agree to comply with all applicable laws and regulations, as well as the provided terms.
1-2. You are responsible for providing accurate and complete information during registration and when providing information about a rental property.
1-3. You must maintain the confidentiality of your account information and notify Otherhome immediately of any unauthorised use or breach of security.
2. General Rent Conditions
2-1. Rent Payment: Rent must be paid on time. Rent arrears of more than 2 weeks without prior discussion with our finance team will strictly result in termination of the contract, and the security bond will not be refunded.
2-2. Electricity Usage: The electricity usage will be split among the tenants and paid on a regular basis, depending on the contracts between Otherhome and the energy provider.
2-3. Extended Vacancy: If you need to vacate the room for longer than 28 days (4 weeks), you must notify us via support@yydpni9u.dreamwp.com or Otherhome Ticket page and pay the rent upfront before leaving. Otherhome reserves the right to terminate the lease if you fail to notify us.
2-4. Contact Details: Immediate notice or update is required when your contact details change. Otherhome does not take responsibility for any associated issues if you fail to provide updated information.
3. Termination of Lease
3-1. Early Termination: Early termination during the fixed-term contract must be discussed in advance. The lessee must pay rent until the lease end date unless a new tenant is found. Otherhome will assist in finding the next tenant and $200 of the associated administration fee including advertisement, open inspection and marketing will be deducted from the lessee’s bond.
3-2. Written Termination Notice: A written lease termination notice must be given 14 business days in advance and sent to support@yydpni9u.dreamwp.com or the Otherhome Ticket page. This applies to both fixed-term and periodic-term leases.
3-3. Periodic Lease: Tenants must notify Otherhome, with a minimum of two-weeks notice, whether they intend to extend or terminate the contract by the end of the fixed contract period. Failure to provide an update will result in automatic transfer to a periodic contract with an additional fee of $10 per week. On a periodic contract, tenants must give a two-week notice to terminate, and failure to do so will result in termination without bond refund.
If tenants choose to convert to a periodic contract, the rent will increase by $10 per week for a maximum of three months, after which a new fixed-term lease agreement must be signed. It is important to thoroughly review and understand these terms before signing the lease agreement.
4. Tenant’s Responsibility
4-1. Lease Termination: Otherhome may terminate your lease in case of issues such as racism, sexual assault and harassment, violence including verbal abuse, drugs, indoor smoking, pets without permission, and unauthorised children.
4-2. Parties: Parties are not allowed without permission from all other share mates. Prior notification using the Otherhome Chat Application is required. Invitees can stay for a maximum of 3 hours, but sleepovers are not allowed.
4-3. Noise and Disturbances: Tenants must not make any noises or disturbances between 10 pm and 7 am the next day.
4-4. Strike Policy: There is a strike policy before lease termination. The property management team will send an official warning letter to the tenant.
4-5. Rent Arrears and Violations: Rent arrears of a week will be receive a warning with the official letter. And more than 2 weeks without prior discussion, racism or any type of violence, and other mentioned issues can result in lease termination.
5. Cleaning
5-1. Weekly Cleaning Roster: Each tenant will be rostered for designated weekly cleaning of common areas. After cleaning, the tenant must upload photos of the cleaned area on the Otherhome group chat.
5-2. Cleaning Areas: Kitchen, common living areas, bathrooms (excluding those using ensuites), and individual rooms.
5-3. Failure to Clean: If tenants refuse or fail to clean on their assigned turn, Otherhome may give a strike and charge up to $150 for cleaning services if they need to hire or provide cleaning due to the condition of the house.
1. Otherhome Responsibility
1-1. Service Provision: Otherhome is responsible for providing services as a rooming agency during business hours (weekdays from 9:30 AM to 5:30 PM, excluding weekends and public holidays).
Contact Information: Email addresses for different departments are provided for specific inquiries:
Finance: finance@yydpni9u.dreamwp.com
Property Management: support@yydpni9u.dreamwp.com
Maintenance: maintenance@yydpni9u.dreamwp.com
Tenant Portal: support.otherhome.com.au
It’s important to review the original lease agreement for complete and accurate terms and conditions. If you have any specific questions or concerns about these terms, feel free to ask.
1-2. Maintenance and Repairs: Otherhome is responsible for promptly addressing maintenance and repair requests related to the rental property. However, please note that some maintenance issues may require approval from the landlord and scheduling of service, which may result in longer response times. Otherhome will make reasonable efforts to expedite the approval process and schedule repairs as quickly as possible, keeping tenants informed of the progress.
1-2-1. Otherhome maintenance team is not obligated to provide a notice for entry into common areas when visiting for repairs or inspections. (Notice is required for entry into individual rooms.)
1-2-2. Emergency Contact Information: In the event of emergencies such as fire, theft, flooding, or any other life-threatening issues, please contact us immediately at +61 448 496 534. Please note that only issues classified as emergencies will be addressed through this contact number. Any other issues that are not explicitly defined as an ’emergency’ within the lease agreement may be refused and not attended to.
1-3. Compliance with Laws and Regulations: Otherhome will ensure compliance with all applicable laws and regulations related to the rental property and tenancy. This includes adherence to local housing regulations, safety standards, and any other legal requirements that may apply.
1-4. Security and Privacy: Otherhome will take reasonable measures to protect the security and privacy of tenant information and ensure that any personal data is handled in accordance with applicable data protection laws.
1-5. Communication and Updates: Otherhome will provide regular updates and communication to tenants regarding any changes, important notices, or updates related to the rental property, lease agreement, or any other relevant information.
2. Installation of CCTV cameras
2-1. Privacy: CCTV cameras are installed solely for security purposes and to prevent crime.
2-2. Areas Covered: The cameras are installed only in public areas, and tenants are not allowed to change their position. In addition, cameras are not installed in private areas such as bedrooms or bathrooms. Please refer to the attached photos for exact locations.
2-3. Recording: All footage is stored for a maximum of one week and is automatically deleted thereafter.
2-4. Access: Only Otherhome personnel can access recorded footage, and it is provided to tenants only if there is a valid reason (e.g., police investigation).
2-5. Maintenance: All CCTV cameras are regularly inspected and maintained by Otherhome’s maintenance team.
2-6. Legal compliance: The installation of CCTV cameras complies with local laws and regulations, and Otherhome is not responsible for camera issues caused by battery problems or machine malfunctions.
3. Otherhome Messenger
3-1. Download and Login: Tenants are required to download the Otherhome Chat Application from either the App Store or Google Play store. They must log in using the provided ID and password issued by the Property Management Team.
3-2. Communication and Information: The Property Management Team will disseminate important information, such as electricity bills, cleaning schedules, and other updates, via the group chat on the application. Failure to utilize the chat application will result in the tenant assuming full responsibility for any negative consequences that may arise.
3-3. Account Creation: Upon signing the lease agreement, the Property Management Team will create an account for the tenant using the provided email address.
3-4. Group Chat Inclusion: The tenant’s new account will automatically be added to the relevant house group chat.
3-5. Instructions and Rationale: The Property Management Team will provide detailed instructions to tenants on how to use the chat application and explain the reasons for its use by all tenants.
4. Marketing Use of Personal Information
Otherhome reserves the right to utilize the personal information provided by tenants, including their name, email address, and phone number, for marketing purposes. By providing this information, tenants acknowledge and consent to its potential use for marketing and promotional activities. Otherhome ensures that tenant privacy is protected and handles personal information in compliance with applicable laws and regulations.
5. Loss and Theft
5-1. The loss of keys incurs a fee of $150 including the installation of a new knob if applicable. The loss of the apartment electronic fob incurs a fee of $150 for a key copy and delivery service.
5-2. In case you lock yourself out, an attendance fee is incurred ($100 – between 10 am and 5 pm). This service is not considered as ’emergency’ and is subject to our availability. If we are not available to attend (after business hours, weekends, public holidays, no spare key in the office), you need to arrange a locksmith or ask other tenants to come into the property.
5-3. Stealing others’ properties (i.e., dishwashing liquid, personal belongings, foods) is strictly prohibited. If involved, your tenancy will be terminated immediately, and we might charge you about the missing item and damage.
6. Miscellaneous
6-1. All facilities provided during check-in must meet the same condition at the time of check-out.
6-2. If any faults, damages, malfunctions, or breakages including shared facilities (e.g., provided cookware, provided furniture in the room) are discovered by Otherhome without any prior discussion, the expenses incurred to cover the damage will be shared by the tenants.
6-3. Tenants are responsible for any damages to features within each room (e.g., furniture, appliances, equipment, etc.)
6-4. Tenant must clean their room, common storage, en-suite bathroom (if applicable), fridge storage used, cupboard, and room furniture by check-out.
6-5. Check out process:
▪️ Check-out time is 10 am on the last day of the tenancy.
1) Please make sure to discard all bedding, including the quilt and pillows from Otherhome. You can bring them with you if you want. Once you’ve cleaned your room, please send us at least 8 photos from different angles via email. This will help us make sure everything is in tip-top shape for the next tenant. If we need to do additional cleaning, a fee of up to $150 may be deducted from your deposit. support@yydpni9u.dreamwp.com
2) If you have any outstanding electricity bills, we’ll deduct them from your bond. Let us know if you’d like to use the previous billing period or wait for the new bill for greater accuracy.
3) To ensure a smooth deposit refund process, please leave us your bank details. We’ll process the refund on the last Tuesday of each month.
4) Don’t forget to leave your key on the desk in your room and send us a quick photo. If you don’t, we’ll need to deduct a $150 key cutting fee. Also, when you leave your room, please make sure to leave the door unlocked. We don’t have a spare key, so if you lock it, we’ll need to charge you $150 for a replacement door and new key.
5) Finally, please give the fridge and pantry area a good cleaning before sending us a photo. This will help us keep everything for the next tenant. If we need to clean it ourselves, a $50 fee may be issued.
6-6. Tenant must provide Otherhome the exact move-out date at least 2 weeks before the end date of fixed term contract. If not, the contract will be changed to a Periodic contract automatically, which increases your rent by $10 per week, and continues for 3 months. After 3 months, the tenant must sign on the new lease agreement for the fixed term again.
6-7. Room transfer for any reason is allowed without breaking the lease. An administrative charge of $150 will be applied.
- Changes to these Terms: Otherhome reserves the right to modify these Terms at any time, with or without notice. Your continued use of the Otherhome Platform following any such modifications constitutes your acceptance of the revised Terms.
- These Terms, together with any additional terms and conditions that may apply to specific services provided by Otherhome, constitute the entire agreement between you and Otherhome and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Otherhome.