These Terms of Service (“Terms”) constitute a legally binding agreement between you (referred to as the “lessee”) and Otherhome (referred to as the “lessor”). These Terms govern your use of the Otherhome Platforms, which include websites, applications, and other offerings provided by Otherhome. In these Terms, “Otherhome,” “lessor,” “we,” “us,” or “our” refer to the entity you are contracting with, while “tenant,” “lessee,” “user,” or “you” refer to the entity we are contracting with.
Otherhome provides shared housing services in Adelaide, offering customer service, maintenance, and property management. Through our platform, landlords can rent out their properties. To access our services, you must register an accurate and up-to-date account on our website.
1. User Obligations
1-1. By using the Otherhome Platform, you agree to comply with all applicable laws, regulations, and the provided terms.
1-2. You are responsible for providing accurate and complete information during registration and when providing information about a rental property.
1-3. You must maintain the confidentiality of your account information and promptly notify Otherhome of any unauthorised use or security breaches.
2. General Rent Conditions
2-1. Rent Payment: Rent must be paid on time. Failure to pay rent arrears of more than 2 weeks without prior discussion with our finance team will result in contract termination, and the security bond will not be refunded.
2-2. Electricity Usage: Electricity usage will be shared among tenants and paid regularly based on the agreements between Otherhome and the energy provider.
2-3. Extended Vacancy: If you need to vacate the room for longer than 28 days (4 weeks), you must notify us via support@yydpni9u.dreamwp.com or Otherhome Ticket page and pay the rent upfront before leaving. Failure to notify us may result in lease termination.
2-4. Contact Details: Immediate notice or update is required when your contact details change. Failure to provide updated information may lead to associated issues for which we do not take responsibility.
3. Termination of Lease
3-1. Early Termination: Early termination requires prior discussion. Rent must be paid until the lease end date unless a new tenant is found. Otherhome assists in finding a new tenant and deducts a $200 administration fee from the lessee’s bond.
3-2. Written Termination Notice: Both fixed-term and periodic-term leases require a written notice of 14 days in advance, sent to support@yydpni9u.dreamwp.com or the Otherhome Ticket page.
3-3. Periodic Lease: Tenants must notify Otherhome at least two weeks in advance to extend or terminate the contract. Failure to update leads to automatic transfer to a periodic contract with a $10 per week fee. Rent increases by $10 per week for up to three months on a periodic contract, followed by a new fixed-term lease agreement. Review and understand these terms before signing the lease agreement.
3-4. Room Transfer: For room or premises changes, contact your Property Manager via support@yydpni9u.dreamwp.com or the Otherhome Ticket page. A $200 administrative fee applies for personal transfers.
4. Cleaning
4-1. Weekly Cleaning: Tenants will be assigned weekly cleaning duties for common areas and must upload photos of the cleaned area on the Otherhome group chat.
Areas to Clean: Kitchen, common living areas, bathrooms (excluding ensuites), and individual rooms.
5. Tenant’s Responsibility
5-1. Immediate Lease Termination: Otherhome may immediately terminate the lease for issues such as racism, assault, violence, drugs, and unapproved pets/children.
5-2. Lease Termination: Otherhome may terminate the lease for issues such as rent arrears, indoor smoking, failed cleaning, unapproved guests, and noise disturbances. Warning letters are sent as a final chance before lease termination.
- Rent Arrears and Violations: Warning letters for one week of rent arrears, lease termination for arrears exceeding two weeks.
- Smoking: Indoor smoking is strictly prohibited.
- Failure to Clean: Consistent refusal or failure to clean may result in a warning, followed by lease termination and a cleaning fee of up to $150 if professional cleaning services are required.
- Guest Invitation: Guests require permission and prior notification. They can stay for up to 3 hours, but overnight stays are not allowed.
- Noise and Disturbances: Quiet hours are observed from 10 pm to 7 am.
Note: Warning letters are intended to provide an opportunity for improvement before lease termination.
1. Otherhome Responsibility
1-1. Service Provision: Otherhome operates as a rooming agency during business hours (weekdays, 9:30 AM to 5:30 PM, excluding weekends and public holidays).
Contact Information:
Finance: finance@yydpni9u.dreamwp.com
Property Management: support@yydpni9u.dreamwp.com
Maintenance: maintenance@yydpni9u.dreamwp.com
Tenant Portal: support.otherhome.com.au
1-2. Maintenance and Repairs: Otherhome promptly addresses maintenance and repair requests. Some issues may require landlord approval, which may result in longer response times. Efforts are made to expedite approvals and keep tenants informed.
1-2-1. Entry into common areas during repairs or inspections does not require prior notice. (Notice required for individual rooms.)
1-2-2. Emergency Contact: For life-threatening emergencies (fire, theft, flooding, etc.), contact us at +61 448 496 534. Non-emergency issues may not be addressed through this contact.
1-3. Compliance: Otherhome ensures compliance with applicable laws and regulations regarding the rental property and tenancy.
1-4. Security and Privacy: Tenant information is protected and handled in accordance with data protection laws.
1-5. Communication: Regular updates and notices are provided to tenants regarding the property, lease, and other relevant information.
2. Installation of CCTV cameras
2-1. Privacy: CCTV cameras are installed for security purposes to prevent crime.
2-2. Coverage: Cameras are placed in public areas only, not in private spaces such as bedrooms or bathrooms.
2-3. Recording: Footage is stored for up to one week and then automatically deleted.
2-4. Access: Recorded footage can only be accessed by authorized personnel and is provided to tenants with valid reasons, such as police investigations.
2-5. Maintenance: Otherhome maintenance team regularly inspects and maintains the CCTV cameras.
2-6. Legal Compliance: CCTV installation follows local laws. Otherhome is not liable for camera issues due to battery or machine malfunctions.
3. Otherhome Messenger
3-1. Instructions: Detailed instructions on app usage and its importance will be provided by the Property Management Team.
3-2. Account Creation: Otherhome Property Management Team creates an account for tenants using their provided email.
3-3. Download and Login: Tenants must download the Otherhome Messenger app and log in using the provided ID and password.
3-4. Group Chat: Tenants must join to the relevant house group chat based on their lease agreement (e.g., houseXX).
3-5. Communication: Important information, such as electricity bills and cleaning schedules, will be shared through the group chat. Failure to use the app may result in the tenant being held responsible for any consequences.
4. Marketing Use of Personal Information
Otherhome may use tenants’ personal information (name, email, phone) for marketing purposes. Tenant consent is assumed by providing this information. Otherhome protects privacy and complies with relevant laws.
5. Loss and Theft
5-1. Lost Keys: A $150 fee will be charged for key replacement, including knob installation if necessary.
5-2. Lost Electronic Fob: A $150 fee will be charged for key copy and delivery.
5-3. Lockout Assistance: For non-emergency lockouts between 10 am and 5 pm, a $100 attendance fee will apply, subject to availability. After hours, weekends, or holidays may require the assistance of a locksmith or tenant.
5-4. Theft Prohibited: Stealing others’ property will result in immediate lease termination and possible charges for missing items and damages.
6. Miscellaneous
6-1. Check-out Condition: Facilities should be left in the same condition as during check-in.
6-2. Damages and Expenses: Shared expenses for faults, damages, malfunctions, or breakages, including shared facilities.
6-3. Room Damages: Tenants are responsible for any damages to room features.
6-4. Cleaning Responsibility: Tenants must clean their room, en-suite bathroom (if applicable), storage, fridge, and furniture before check-out.
6-5. Check-Out Process:
▪️ Check-out time is 10 am on the last day of the tenancy.
1) Discard bedding, including the quilt and pillows provided by Otherhome and send at least 8 room photos to support@yydpni9u.dreamwp.com. Additional cleaning may incur a fee of up to $150.
2) Deduct outstanding electricity bills from the bond.
3) Provide bank details for deposit refund on the last Tuesday of each month.
4) Leave key on desk and send us a photo. Unlock the room door to avoid fees ($150 key cutting and replacement door).
5) Clean fridge and pantry area and send us photos. Failure to do so may result in a $50 cleaning fee.
🔲 Otherhome reserves the right to modify these Terms at any time. Your continued use of the platform implies acceptance of the revised Terms.
🔲 These Terms, along with any additional applicable terms, constitute the entire agreement between you and Otherhome, superseding all prior communications.